Help Your Friends or Access Remote Computer
Setup takes 1 minute
Additional software may include toolbars, browser add-ons, game applications, anti-virus applications, and other types of applications. You are not required to install any additional software to receive your selected software. You can completely remove the program at any time in Windows’ Add/Remove Programs. At the time of downloading you accept the conditions of use and privacy policies stated by Softeclipse.
The download will be executed through a download manager that belongs to DomaIQ. The mentioned download manager doesn´t have any relationship with the author. It can be downloaded as well freely from the author’s website. Softeclipse aims to offer downloads free of viruses and malwares. The download manager is part of our virus and malware filtering system and certifies the file´s reliability. Additionally, the download manager offers the optional installation of a toolbar.
Even though you usually try to keep this information tightly controlled, it always seems – if you know anything about computers – that your friends suddenly start inundating you with calls to fix their ailing machines.
It’s usually not something that you want anyone to know about, if you’ve been dealing with computer issues for a number years, because you know exactly what will happen – the calls will start and the please will come over the phone to help them with “little problems that are slowing down their computers.” By the time you are done, you’ve probably ended up rebuilding most of their computer and the thanks you get – if you’re lucky – is a cup of Dunkin Donuts coffee and a donut.
Since it seems inevitable, anyway, that your “secret life” will get out there, it makes sense to have a copy of TeamViewer that you should keep installed on your home computer and another install disk or a free copy of an install disk that you can leave you the sites where you will be helping out. It just makes sense.
Once you’ve installed it and have it running on both computers – each session has a unique ID number and password – you will find that you have nearly complete control over the desktop of the ailing computer and then you can find out the problem; fix it while you remain at home and log out.
It’s that simple: install at home and leave it running and then give your friend instructions on how to install it on his computer – usually on the phone, though you can send the instructions as well as login passwords in emails and you’re all set; the next screen you see is the ailing computer.
Once you’ve figured out the problem – usually something minor – you fix it, look like a hero and go on with your life. If it takes a bit longer, you can actually set up a chat with the user of the ailing computer, walk them through a number of tests; narrow down the issue; fix it and you’re on your way. The best part is you’ve never left your home.
It’s a nice piece of software that should be installed on any computer where you will be doing work on other ailing computers.
Teamviewer.com will let you install free software on two computers and let you control the remote PC from your own computer. Both PC’s must be connected to the Internet. If you have two PC’s in your home, you can test everything by connecting those two.
If you’re looking for a simple, free solution for accessing Windows PC’s inside your home or business network, see my article about Microsoft Terminal Services Console on EzineArticles.
TeamViewer is free for personal use. Business users pay a fee.
After clicking through the setup wizard, each user will be given an ID and a Password. I’d recommend clicking along through the wizard while you talk on the phone with the remote user, so you both choose the same settings. Some browsers automatically fill in default settings, some don’t. When in doubt, choose the first option on a list, or use common sense.
If you wish, the installation will create an icon on the Desktop that will instantly launch the ID and Password screen, making future access much simpler. The remote user can even choose to let you in automatically in the future without a Password, but some people are nervous about leaving their PC this open.
If you will be the user controlling a remote PC, you’ll need to obtain that ID and Password from the remote user. A phone call, an online chat session or an email will let them tell you their numbers.
If the remote user is nervous about a random stranger accessing their PC, remind them that only they will know the ID and Password codes that permit each access.
Plug in the remote PC’s ID and Password on the dialog box on your PC and you’ll gain immediate access to their computer. Your mouse and keyboard will control their PC, and you’ll see what’s on their monitor. Their colors on your monitor may be limited and pale; carrying the extra information needed for millions of colors is not really needed. This enables your mouse and keyboard actions to occur almost instantaneously.
Security features may prevent you from a few actions on the remote PC. If the remote PC’s firewall software sees that a request is made to open a new port to the Internet, you may be unable to authorize it remotely. For example, if you launch Microsoft Word on the remote PC, then click on ‘Help’ and ask for extra Help information from Microsoft’s website, their firewall will recognize a new attempt by that PC to access the Internet. The firewall’s job is to make sure that the user, and not a virus, is making the request.
Their firewall will block the connection until someone clicks the ‘OK’ button to authorize it. As a remote operator, you might not be able to click ‘OK’ — it must be done by the remote user. Everything else will work fine, but the extra Help information will be shut off until the remote user authorizes it. So, you may want to make sure they’re available by phone, just in case.
You can launch software on the remote PC, transfer files between the PC’s, enable HotKeys, and use other handy features. You could do the setup for a new printer on the remote PC, but the remote user would still have to plug it in, turn it on, put the installation CD in the drive, and let you back in after a reboot.
Your monitor will have two Start Menu’s, two Desktops, etc. — yours and theirs. Just pay attention and you’ll keep them straight.